Privacy Policy
How Luxury Home Upgrade collects, uses and protects your personal information.
How Luxury Home Upgrade collects, uses and protects your personal information.
Luxury Home Upgrade ("we", "us" or "our") values the trust you place in us. This Privacy Policy explains how we collect, use, share and protect personal information when you visit luxuryhomeupgrade.com, contact our team, request a consultation or subscribe to our newsletter.
By using our website you agree to the practices described in this policy. If you do not agree, please refrain from using the website or providing personal information to us.
Information you provide. When you complete a consultation request, subscribe to our newsletter, telephone or email us, you may provide your name, email address, telephone number, property details, project preferences, photographs, design inspiration and any other information you choose to share.
Information collected automatically. Our website and service providers may collect technical information such as your IP address, browser type, device information, operating system, pages viewed, time spent on pages, referring websites and an approximate location.
Information from third parties. When you ask us to work with designers, suppliers, lenders or warranty providers on your behalf, we may receive information from them related to your project.
We do not collect biometric identifiers or biometric information through our website or services.
We may photograph your home before, during and after a project to document conditions, plan work and support warranties. We will never publish images of your home in our portfolio, marketing or social media without your express written consent, and we take care to exclude personal belongings and identifying details.
We maintain reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorised access, use, disclosure, alteration or destruction. Access to personal information is limited to individuals who require it to perform their responsibilities.
In the event of a breach of security involving personal information, we will notify affected individuals as required by the Illinois Personal Information Protection Act and other applicable laws. No online transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including maintaining project records, honouring warranties and meeting legal obligations. Information that is no longer needed is securely deleted or anonymised.
You may contact us to request access to the personal information we hold about you, correction of inaccurate information, deletion of information we no longer need or removal from our marketing communications. Residents of certain states may have additional rights under their state laws. We will respond to verified requests in accordance with applicable law and will not discriminate against you for exercising your rights.
Some browsers transmit "Do Not Track" signals. As there is no common industry standard for recognising these signals, our website does not currently respond to them. You can manage tracking through your browser and cookie settings.
Our website is intended for adults. We do not knowingly collect personal information from children under the age of thirteen. If we become aware that we have done so, we will delete the information promptly.
Our website may contain links to third party websites, including suppliers, partners and social media platforms. We are not responsible for their content or privacy practices and encourage you to read their policies.
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Your continued use of the website after any changes indicates your acceptance of the updated policy.
For questions about this policy or to exercise your privacy rights, please email contact@luxuryhomeupgrade.com, call +1 773-784-4444 or visit our Contact page.